Course Information
This course will enumerate the details of the Front office department of a hotel . This course will give insight as to why the front office is of prime importance in view of the basic nature of business of a hotel and why it is termed as the �nerve centre� of a hotel. This course is specially developed for aspirants who wish to make a career in the Hospitality industry, specially as front-office personnel.
| SR. No. | CHAPTER | TEXT PAGES | PHOTOS | QUESTIONS |
| 1 | Evolution of Hospitality | 6 | 12 | 5 |
| 2 | Hotel Organization | 5 | 9 | 5 |
| 3 | Role of Front Office | 5 | 10 | 6 |
| 4 | Front Office Staff | 10 | 18 | 7 |
| 5 | Guest Relations | 13 | 22 | 10 |
| 6 | Bell Desk / Concierge Services | 5 | 10 | 6 |
| 7 | Room Types & Bedding | 5 | 10 | 8 |
| 8 | Hotel Tariffs | 7 | 14 | 7 |
| 9 | Reservations | 14 | 21 | 11 |
| 10 | Check-in | 7 | 14 | 10 |
| 11 | Check-Out | 11 | 22 | 5 |
| 12 | Night Audit | 3 | 6 | 7 |
| 13 | Front Office Reports | 5 | 6 | 6 |
| Total | 13 | 96 | 174 | 93 |
Front Office management
COURSE FEE : INR 5000.00/ USD 100.00
