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Front Office management

Course Information

This course will enumerate the details of the Front office department of a hotel . This course will give insight as to why the front office is of prime importance in view of the basic nature of business of a hotel and why it is termed as the �nerve centre� of a hotel. This course is specially developed for aspirants who wish to make a career in the Hospitality industry, specially as front-office personnel.

SR. No. CHAPTER TEXT PAGES PHOTOS QUESTIONS
1 Evolution of Hospitality 6 12 5
2 Hotel Organization 5 9 5
3 Role of Front Office 5 10 6
4 Front Office Staff 10 18 7
5 Guest Relations 13 22 10
6 Bell Desk / Concierge Services 5 10 6
7 Room Types & Bedding 5 10 8
8 Hotel Tariffs 7 14 7
9 Reservations 14 21 11
10 Check-in 7 14 10
11 Check-Out 11 22 5
12 Night Audit 3 6 7
13 Front Office Reports 5 6 6
Total 13 96 174 93

Front Office management

COURSE FEE : INR 5000.00/ USD 100.00

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